Medical Secretary at Clatterbridge Cancer Centre NHS Foundation Trust

The Administrative Services Department, located at The Clatterbridge Cancer Centre in Bebington (CH63) is currently seeking a dedicated Medical Secretary to contribute to the realization of the Trust’s vision to Transform Cancer Care.

This pivotal role, categorized under Band 4, involves providing a high quality secretarial service to Medical and/or Clinical Consultant Oncologists and their clinical teams.

The successful candidate will play a crucial role in ensuring the efficient administration of clinics, acting as the central point of contact for patients and relatives.

Key Details

• Position: Medical Secretary
• Band: 4
• Hours: Full time, 37.5 hours per week, Monday to Friday
• Location: Clatterbridge Cancer Centre, Wirral, CH63 4JY
• Salary: Commensurate with Band 4 classification

Responsibilities

Secretarial Support

Provide high quality secretarial support to Medical and/or Clinical Consultant Oncologists and their clinical teams.

Comprehensive administration of clinics ensuring all aspects are efficiently managed.

Act as the central point of contact for patients and their relatives, demonstrating a compassionate and supportive approach.

Clinical Correspondence

Produce accurate clinical correspondence in a timely manner, adhering to the current 5 day Key Performance Indicator (KPI).

Maintain the highest standards of patient care while handling urgent correspondence and requests.

Collaboration and Coverage

Collaborate with and cover for other Medical Secretaries during absences ensuring continuity of support.

Work alongside and assist the Support Medical Secretaries and Patient Service Clerks.

Provide additional Admin Support as requested by the Assistant Service Managers.

The Trust serves a population of 2.4 million people across Cheshire & Merseyside, North Wales, the Isle of Man and parts of Lancashire.

Operating across three sites, including the flagship hospital in Liverpool and main cancer centres in Wirral and Aintree, the Trust provides highly specialized cancer care.

The organization is recognized for its advanced treatments, including low energy proton beam therapy for rare eye cancers.

Communication

• Maintain excellent working relationships with CCC’s staff and peripheral clinic staff.
• Ensure an efficient service for clinicians and patients.
• Work closely with clerical staff to provide clear instructions for the requirements of Consultants and their clinical teams.
• Liaise with the Assistant Service Managers and Administration Service Lead to maintain effective working relationships across sites.

Analytical and Judgement Skills

• Understand the complexities of cancer treatment processes and specific tumor sites.
• Exercise judgment in seeking advice and assistance to avoid errors in dealing with staff and patient related issues.
• Accurately analyze information when entering data.

Planning and Organisational Skills

• Make online clinic appointments for patients upon request.
• Monitor clinics to ensure manageability for Consultants and avoid exceeding patient waiting times.
• Expedite the receipt of investigative results and promptly bring them to the attention of Consultants, particularly those of key importance and abnormality.
• Record and monitor results.

Policy and Service Development

• Observe procedures, standards and policies at all times.
• Recommend and share good practice with Assistant Service Managers to enhance service quality.

Financial and Physical Resources

• Use office equipment efficiently to maximize its lifetime.

Human Resources

• Participate in the induction and training of new staff.
• Foster a team culture for timely completion of work.
• Instruct and supervise new and agency staff during their induction.

Information Resources

• Update demographic information on the Electronic Patient Record.
• Share knowledge with staff at CCC and peripheral hospitals to enhance roles and improve patient care.

Research and Development

• Participate in internal and external audits/assessments as required.
• Operate under own initiative within the Departmental and Trust framework.

Education and Experience Requirements

• Educated to GCSE level.
• Hold RSA 2 typing or equivalent.
• Experience in medical terminology; Medical Terminology Certificate is preferable.
• Working knowledge of Microsoft packages.

Personal Attributes

• Organizational and administrative skills.
• Ability to work under pressure.
• Strong team player with flexibility, tact, enthusiasm and a positive attitude.

Safeguarding Commitment

Clatterbridge Cancer Centre NHS Foundation Trust is committed to safeguarding and promoting the welfare of children, young people and adults. All staff and volunteers are expected to share this commitment.

Tier 2 Certificate of Sponsorship

This job is unlikely to attract a Tier 2 Certificate of Sponsorship (formerly a work permit). Applications requiring Tier 2 immigration status may not be considered if there are sufficient suitable candidates.

The Trust prioritizes the recruitment of resident workers before considering overseas candidates.

In conclusion, the role of a Medical Secretary at Clatterbridge Cancer Centre NHS Foundation Trust offers a unique opportunity to contribute to transformative cancer care. The comprehensive responsibilities encompass secretarial support, clinical correspondence, collaboration and organizational skills.

The Trust’s commitment to safeguarding, continuous improvement and personalized patient care makes it an ideal workplace for individuals aspiring to make a significant impact in the healthcare sector.

The successful candidate will become an integral part of a dynamic team working towards advancing cancer care and treatment.